Challenges

Behr Bircher Cellpack BBC AG is a diversified Swiss industrial manufacturer serving sectors including energy, industrial automation, medical technology, and safety. With Microsoft 365 supporting collaboration across its global workforce, the rapid adoption of Microsoft Teams brought growing complexity.

Teams were created ad hoc, guest users accumulated without consistent lifecycle controls, and visibility across active and inactive workspaces declined. At the same time, ServiceNow was already established as the company's central IT service management platform, while Microsoft 365 provisioning relied on separate processes.

Key challenges included:

• Bringing the creation of Teams, SharePoint sites, and Microsoft 365 Groups under consistent governance

• Establishing standardized reviews, extensions, archiving, and cleanup for collaboration spaces

• Improving visibility across active and inactive workspaces

• Integrating Microsoft 365 provisioning with existing ServiceNow request and approval workflows

Solutions

Together with novoSYS, Behr Bircher Cellpack BBC AG implemented EasyLife 365 Collaboration with an API-first approach. ServiceNow remains the single-entry point for users, while EasyLife 365 executes approved requests and applies governance policies in Microsoft 365.

Key capabilities included:

• Requests for Teams, SharePoint sites, Microsoft 365 Groups, and guest accounts initiated directly in ServiceNow

• Existing ServiceNow approval workflows retained as the central process

• Automated provisioning based on predefined templates

• Consistent lifecycle controls for reviews, extensions, archiving, and cleanup

Result

Behr Bircher Cellpack BBC AG now operates a fully integrated and automated Microsoft 365 governance model. Employees continue to use the familiar ServiceNow process, while EasyLife 365 provides seamless backend execution, stronger control, and less manual administration.

Key results included:

• One central process for Microsoft 365 requests, approvals, and execution

• Greater transparency and control across collaboration spaces

• Stronger security and compliance through controlled guest access and lifecycle enforcement

• A seamless user experience without introducing an additional frontend